Shipping policy

This Shipping Policy is issued by Freedom Fit Fuel, LLC, the operator of Freedom Fit Fuel.

Effective Date: September 14, 2026

1. Introduction

At Freedom Fit Fuel, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on freedomfitfuel.com.

  • Service name Standard Shipping
  • Price Rates vary by product and destination. Available free-shipping options are shown at checkout.
  • Handling time 1 to 3 business days
  • Transit time 5 to 8 business days
  • Total delivery time 6 to 11 business days for parcel-shipped items. Oversized and freight items (saunas, outdoor kitchens, hyperbaric chambers, hot tubs) take longer — see section 4.
  • Destination United States
  • Coverage Availability varies by product and delivery address. Enter your address at checkout to see available shipping options.

2. Shipping Destinations

United States

  • We ship to U.S. destinations supported by the product’s supplier. This can include Alaska, Hawaii, and U.S. territories when a shipping option is available for the item and delivery address at checkout. Some products are limited to the contiguous 48 states and DC.
  • We do not ship to P.O. boxes that cannot accept carrier delivery.

U.S. orders only

We currently accept U.S. delivery addresses only. We do not offer international shipping.

3. Shipping Costs

  • Standard Shipping Rates vary by product and destination. Available free-shipping options are shown at checkout.

All shipping costs are shown at checkout. There are no hidden fees from us. Sales tax, if applicable, is calculated and displayed at checkout.

4. Order Handling and Delivery Time

Total delivery time for parcel-shipped items is 6 to 11 business days from the time you place your order. This includes 1 to 3 business days of handling and 5 to 8 business days of carrier transit. Business days are Monday through Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

Oversized and freight items

Saunas, outdoor kitchens, hyperbaric chambers, hot tubs and other large equipment ship by LTL freight, not by parcel carriers. The 6 to 11 business day timeline above does not apply to these items. Freight delivery takes longer, and the carrier will contact you to schedule a delivery appointment before they arrive.

Barrel saunas are built to order. They ship within 4 to 6 weeks, and freight delivery then usually takes 5 to 8 business days.

Curbside delivery is standard on freight items unless the product page states otherwise. Please make sure the delivery address can accept a freight truck, and have help available to move the item from the curb.

To confirm the current timeline for any other oversized item before you order, contact us at support@freedomfitfuel.com or 919-205-8329 and we will get you the latest estimate from the manufacturer.

5. Shipping Methods and Carriers

Parcel orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size. Oversized and freight items ship by LTL freight carrier instead — see section 4.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships, you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the estimated window for your item, email us at support@freedomfitfuel.com or call 919-205-8329.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

Freight deliveries: inspect before you sign

  • Check the crate and the item while the driver is still there, before you sign.
  • Write any damage you see on the delivery receipt.
  • If the damage is extensive, refuse the delivery and call us at 919-205-8329.
  • If you find damage after unpacking, photograph it and contact us within 48 hours.

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

  • Return shipping Customer pays return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect.
  • Refund timing Refunds are processed within 7 days after we receive and inspect the return, to the original payment method.
  • Restocking fee A restocking fee may apply to change-of-mind returns. The current rate and the items it applies to are set out in our Return Policy. It does not apply to items that arrive damaged, defective or incorrect.

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Freedom Fit Fuel.